Delete your account

Delete your account in the app

1. Open CrowdPop and sign in.
2. Go to Settings.
3. Scroll to the bottom of the Settings screen.
4. Tap Delete account.
5. Confirm when the app asks you to. The app then deletes the account.

Deletion happens when you confirm. You do not need to email us as well.

What is deleted

• Your profile and profile photo.
• Your email address and your sign-in methods, including a linked Google or Apple account, and your password.
• Your check-ins.
• Your chat messages.
• Your saved venues and favourites.
• Your reward points, streaks and badges.
• Your mates, blocks and notification settings.
• Your trip plans, and the live venue photos you uploaded.

What is kept

• Reports: reports you submitted or took part in may be kept for moderation and safety records. They are kept without your account details attached.
• Crowd data: check-in counts already recorded stay as anonymous crowd-level data for that venue. They are not linked to you and cannot be traced back to you.
• Business records: if the account holds a venue — an owner, manager or staff account — we do not hard delete it, because the venue, its claim, its staff and its business records belong to the business. We remove your personal details from it instead: your email address, password and sign-in methods, profile, sessions, device position, saves, notifications, mates and blocks, chat messages, rewards and photos are all removed, and what remains is the business record with no personal account attached.

How long we keep it

We do not promise a fixed retention period for the kept items above. Reports are kept only while they are needed for moderation and safety, and a business record is kept for as long as the venue is on CrowdPop or as long as the law requires. If you want to know about a specific record, email us and we will tell you.

If you cannot sign in

If you cannot sign in, email us from the address on the account and we will action the deletion manually:

chris@germon.com.au

We may ask you a question or two to confirm the account is yours before we delete it.

Contact

Email chris@germon.com.au for any question about deleting your account or your data.